The process is quite easy assuming your home is in good repair. In most cases, no out of pocket expense is required. And we are flexible regarding amenities. We gather detailed information about your objectives and your home and develop a customized plan for how we will manage your home.
We achieve outstanding results for our homeowners by aggressively and intelligently marketing our homes through a huge variety of channels. Many of our homeowners came from other rental programs and some get 2x or even 3x the rentals they were getting before. We invest heavily in this key area of our business.
You are entrusting us with care of a personal and valuable asset, your home. We take that responsibility very seriously. We are flexible in how we work with you to manage your home. Some homeowners like to be very involved with maintenance while others prefer a more hands off approach. Either way works well with us. And we have no restrictions on when you use your home or block it out for friends and family. This is your home and we are glad to work with you in the way you wish.
Our services include complete end to end management of all aspects of the rental process. We manage marketing campaigns, make bookings, collect payments, communicate with guests prior to arrival, provide directions and a list of what is provided at the home, provide service to guests during their stay and gather feedback after departure.
Our team is equipped to manage all aspects of home care required to support rentals including: cleaning between rentals; lawn care and snow plowing; routine maintenance like light bulbs, batteries and filters; and repair and maintenance for systems in the home such as HVAC, plumbing, electrical, appliances, well service, cable and internet. During severe weather we have systems which can monitor temperature in the home alerting us if heat or electricity is out to prevent frozen pipes and water damage.
Renting a home is a business endeavor and there are costs to maintaining a home. Our fees are the lowest we have seen in our marketplace which helps lower your costs. And we always work to find the most sensible, economical solution to maintenance needs as they arise.
On behalf of our owners we collect and file all applicable occupancy and sales tax required by state and local authorities. These taxes are paid by the rental guest but are the responsibility of the owner to file. This service is included in our basic management fee.
The rates offered for renting your home should match the goals you have for renting your home. Some owners want to price more aggressively while others prefer to price at more premium prices and get greater reward for each rental. We handle the pricing for most of our homes, but we are flexible and will base pricing on your objectives.
More than 80% of rental guests book their home on our website on the same day that they begin their search. We made our website very easy to use by including a host of features which helps guests find what they are looking for and make their reservation.
The minimum reservation age is 25 and we are clear with guests about their responsibility to treat each property with respect and care. We require the names and ages of all guests who will visit the home as well as the make/model of all vehicles that will be at the property. We monitor the composition of rental parties and reserve the right to cancel a reservation if we do not a feel there is a good fit between the guests and the home.
Most of our owners don't live near their vacation home. When you are not here, we are your "boots on the ground" to take care of any needs related to management of your home. We offer several other services that owners appreciate